5% off all tours: FIVEOFF
10% off all tours for groups of 6+: 6ONLINE10
***Excludes private charters or special events***
Privacy Policy
At Juneau Tours and Excursions (“we,” “us,” or “our”), your privacy is very important to us. Accordingly, we have developed this Policy so you can understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy practices.
1. Information We Collect
We collect various types of personal information to provide, maintain, and improve our tours, services, and website:
a. Contact & Identity Information
- Name
- Email address
- Mailing address
- Phone number (including mobile number, when provided)
b. Mobile Opt-In Data
- If you opt in to receive SMS communications, we collect your mobile number and your consent (opt-in).
c. Usage & Technical Information (Automatically Collected)
- IP address
- Device type, operating system, browser type
- Browsing activity on our website (pages visited, time on site, click paths)
- Referring/exit pages, timestamps
d. Booking / Transaction Information
- Tour selections, dates, number of participants
- Payment or billing information (as needed)
- Special requests or preferences
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve our website and service offerings
- Process bookings, payments, and send confirmations or updates
- Communicate with you — booking reminders, service updates, promotional offers if you’ve opted in
- Send SMS or mobile messages (if you consent)
- Analyze site usage and trends
- Comply with legal obligations, detect fraud, and protect security
- Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary, should be accurate, complete, and up-to-date. We will only retain personal information as long as necessary for the fulfillment of those purposes.
3. How We Share Your Information (and What We Don’t)
- We take your privacy seriously, especially regarding mobile opt-in data:
- We do not share, sell, or rent your SMS consent or mobile phone number with any third parties or affiliates for marketing purposes.
- We may share your personal information only in limited circumstances:
- With trusted service providers who assist in operations, booking processing, sending communications, or site maintenance — under strict confidentiality agreements
- When required by law, regulation, legal process, or to protect our rights or safety
Any service providers with whom we share data are restricted from using your information for any purpose beyond what is necessary to fulfill their role with us.
4. SMS / Mobile Messaging Disclosure
If you consent to receive SMS from Juneau Tours and Excursions, you agree to receive booking reminders, tour updates, promotional offers, and service notifications via text.
- Reply STOP to opt out
- Reply HELP for support
- Message & data rates may apply
- Messaging frequency may vary
Visit this page’s URL (e.g., https://www.juneautours.com/privacy-policy) to view our full privacy policy and terms & conditions.
5. Data Security
We will protect personal information with reasonable security safeguards against loss, theft, or unauthorized access, disclosure, copying, use, or modification.
6. Transparency & Accessibility
We will make readily available to customers information about our policies and practices relating to the management of personal information. Our privacy policy is easily accessible on our website.
7. Your Choices & Rights
- You can opt out of promotional emails or SMS communications at any time by following the instructions in those messages or by contacting us.
- You may request to access, correct, update, or delete personal data we hold about you (subject to applicable law).
8. Commitment to Privacy
We are committed to conducting our business in accordance with these principles to ensure the confidentiality of personal information is protected and maintained.
9. Updates to This Policy
We may update this Privacy Policy from time to time. We encourage you to check back periodically.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please reach out to us: