Mendenhall Glacier Shuttle 

• The white Glacier Shuttle departs at the top and bottom of the hour (every 20 minutes on busy days), While cruise ships are in port. 
• Meet us at the convenient, central pick-up location in front of the Mt. Roberts Tramway.
• Shuttle service is first come first serve. Check out the Juneau City and Mendenhall Glacier Tour to purchase a ticket with a guaranteed departure time.
• To find your bus, check in with one of our Dock Representatives holding a "Juneau Tours or Juneau Whale Watch" sign, sporting a smile and wearing a bright blue hat.
• Enjoy commentary about Juneau’s Gold Rush history as you travel along the Gastineau Channel, past the Mendenhall Tidelands, surrounded by the evergreen expanse of the Tongass National Forest.
• You'll be dropped off at the Mendenhall Glacier Visitors Center (admission price included in your ticket). The bathrooms and smoking area are nearby. Ask the driver for directions.
• Explore the park. This is a self-guided tour. Forest rangers are available for suggestions but don't forget to check out Steep Creek, where salmon spawn, and sometimes bears may be found feeding. 
• If you have time, hike the trail to Nugget Falls. It’s an easy 1.5-hour round-trip walk (.8 miles each way) with plenty of time for pictures and skipping stones.
• The shuttle returns to town from the BEAR Shuttle Stop at the top and bottom of the hour. Plan carefully. The shuttle return takes 30 minutes, plus 5-20 minutes to board your ship.
• Due to changing ship schedules, the last shuttle leaving the Mendenhall Glacier varies. Check with your driver for the schedule of the day before exiting the bus at the glacier.

The meeting place is located on the street side in front of the Mt. Roberts Tramway ticket office. Dock representatives are waiting under the aerial tramway cables, holding Juneau Tours and Juneau Whale Watch signs, and wearing bright blue hats. All docks, with the exception of the AJ dock, are within walking distance (under 10 minutes.)

Check-in is required prior to boarding the shuttle.

Directions

• From the “AJ" dock look to the left as you exit the ship. The cruise line provides a "Downtown" shuttle, which will drop you right in front of the Mt. Roberts Tramway. A small fee may apply. If you’re up for a walk, it's about 20 minutes. Ask the shore excursion representative from your cruise line for directions.
• Franklin Dock. Exit and turn left. Walk along the Sea Walk for approximately 8 minutes. You'll see the Mt. Roberts Tramway building in front of you. Right of the building, on the street side, in between two parking lots, is the meeting area under the cables.
• From the Tramway and Cruise Terminal docks, which are located next to the Mt. Roberts Tramway office, exit the ship and go straight ahead. Depending on your ship, walk right or left around the building to the street side and meet a representative under the cables. 1 - 2-minute walk.
• From the Steamship dock. Exit the ship and walk down the ramp to the Sea Walk, turn right, walk along the boardwalk and look for the Mt Roberts Tramway building. It’s on the left after passing Tracy's Crab Shack. 5 - 7-minute walk.

Check in with a Juneau Tours and Whale Watch dock representative in front of the Mt. Roberts Tramway, look for the Juneau Tours and Juneau Whale Watch signs, and bright blue hats. Please don’t board a bus before checking in. We often have multiple tours departing at the same time. 

Questions? Call (907)523-6095.

Glacier Shuttle departure and return times are subject to change based on weather, unforeseen changes to cruise line schedules, or road delays. Be sure to ask your driver for exact times on the day of travel and plan accordingly.

The drop-off location is the same as the pickup location at the Mt. Roberts Tramway. Be sure to plan 5-10 minutes by foot back to your ship. AJ dock passengers must take a 5-minute shuttle back to their ship. On nice days, its a 20-minute walk.

The weather in Juneau AK is often wet (we live in a rainforest.) Bring layered clothing, a waterproof jacket, a camera and/or video camera, and comfortable shoes. Eating is not permitted at the Mendenhall Glacier Recreation Area. Keep food and flavored drinks packed tightly away. Water is permitted. Please feel free to eat on our buses.

• All transport including pick-up and drop off is included in the tour price.
• Your ticket provides access to everything at the Mendenhall Glacier Recreation Area and visitors center. Occasionally, inclement weather or trail conditions may cause unexpected closures for affected areas in the park.
• Children under 2 are free.

Strollers and folding wheelchairs are welcome. Come a few minutes early and allow extra time for loading and unloading. There are three steps up and onto the bus. Car seats are not required or convenient. Infants may sit on your lap. Less gear to lug around the park!

Buses have limited cargo space and cannot store electric scooters or electric wheelchairs. We recommend booking excursions directly with your cruise line for any passengers requiring extra assistance. Viewing areas close to the glacier drop-off area (approximately 150 yards) provide excellent views.

Insider Tip!

Monday and Tuesday are busy days at the glacier. 450,000 people visit the glacier each year and approximately half on those two days. For a guaranteed departure time, book the Juneau City and Mendenhall Glacier Tour for an additional $15. Your seat is reserved, you can stay as long as you like, and take the shuttle back when ready. All regularly scheduled glacier shuttles are first come first serve.

Cancellations are accepted and full refunds issued up until 24 hours before the tour.