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F.A.Q.

  •  What happens if my ship is delayed getting into port? We get updates on the cruise ship schedule, so if your ship is delayed, we will automatically adjust your schedule. When you arrive, just check in with our dock representatives under the cables of the Mt. Roberts Tramway and we’ll get you started on your tour! If your ship doesn’t make it to port – we will completely refund your tour with no fees or penalties.
  • The cruise ships say if we don’t book with them we might get left behind – is it safe to book with a local company? It is totally safe!  Our tours are put together around the cruise ship schedule, so we know how to get you back in plenty of time.
  • Where do we meet? All our tours start by checking in with our dock representatives under the cables in front of the Mt. Roberts Tramway. They’ll be holding a Juneau Tours and Whale Watch sign wearing a bright blue hat.  The Mt. Roberts Tramway is located right in the middle of the cruise ship docks. Most ships are within easy walking distance with the exception of one.  That one is about a mile away and you can take a cruise supplied shuttle bus from that port where it drops you in front of the Mt. Roberts Tramway.
  • Tell me about your White Glacier Shuttle Bus. Our White Glacier Shuttle leaves from the parking lot in front of the Mt. Roberts Tramway. It leaves at the top and bottom of the hour, every 30 minutes, usually starting at 9 am with the last shuttle at 6 pm – sometimes 7 pm. Your driver will know the time. If you’ve purchased a combo tour – your shuttle ride back to the downtown is included. Our White Glacier Shuttle is very identifiable in Juneau Alaska.
  • How can you guarantee we will see whales? The whales love our waters near Juneau, Alaska and come to feed daily. When the whales are spotted, the captain stops and everyone has the opportunity to walk out onto our roomy decks to enjoy the view.
  • How much time can I spend at the Glacier? One of the benefits of booking with our company is our flexibility. If your ship is here all day and you book a morning combo tour, you can take advantage of our ½ hourly White Glacier Shuttle bus, and stay as long as you want. If your ship is an afternoon ship, you can plan on 45 minutes to an hour.
  • What sizes are your boats? Our jets boats can accommodate up to 24-26 people and our larger catamarans can accommodate up to 49 people.  Our jet boats have a front and back deck, while our catamarans have an additional upper deck.  Also, our boats have an enclosed heated cabin with wide-viewing windows. If you have a group of 20 or more – call us about our group rates.
  • Are there restrooms on the boats? There is a head on all our boats; we do recommend making use of the facilities just before coming aboard. There is a restroom at the Tramway and at the boat harbor.
  • What if the weather is bad, is the tour still on? We rarely cancel for weather – Juneau, Alaska is a rain forest after all. We do ensure your safety aboard our boats and buses. If we do cancel the tour, we provide a full refund.
  • What should we wear? We typically recommend layers of clothing along with a waterproof jacket and long pants. It does get chilly and rainy in our temperate rain forest